We offer a wide range of travel experiences, including private customized tours, small group trips, and day tours. Our travel packages cover top destinations across Vietnam, Laos, and Cambodia, designed to match different travel styles and interests.

You can simply contact our team through the website form, email at info@vnjg.septdev.com, or WhatsApp Hotline at (+84) 965514942. Share your travel ideas, preferred destinations, travel dates, and budget — our travel experts will create a personalized itinerary just for you.

The prices on our website are indicative and may vary depending on travel dates, group size, accommodation options, and specific requests. Please contact us to receive a detailed and accurate quotation.

Travel insurance is not mandatory but highly recommended. It helps protect you against unexpected situations such as trip cancellations, medical emergencies, or lost luggage during your journey.

To confirm your booking, simply review the itinerary and quotation provided by our team and complete the required deposit payment. Once the deposit is received, we will officially secure all services for your trip.

A deposit of around 30-40% of the total tour cost is typically required to confirm the booking. The remaining balance can be paid before arrival or upon arrival in Vietnam in cash, depending on the agreement with our travel consultant.

A 3% service fee applies when payments are made through our Online Payment Gateway (OnePay) or via POS machine.

For bank transfers, a fee of USD 30 per transaction will be applied, and guests are responsible for any charges imposed by the sending bank.

Yes, the remaining balance can be paid in cash upon arrival if previously arranged with our team. We accept major currencies such as USD (series from 2013, no torn) or Vietnamese Dong.

When paying by credit card, the transaction will usually be processed in USD or VND, and your bank will automatically convert the amount to your local currency based on their exchange rate.

Yes. We use secure and encrypted payment systems to protect your personal and financial information, ensuring that all online transactions are safe and reliable.

If payment is delayed, certain services such as hotels or flights may not be guaranteed. We recommend completing the payment according to the agreed timeline to avoid any disruptions to your travel plans.

If you need to cancel your tour, please inform us as soon as possible. Cancellation fees may apply depending on how close the cancellation date is to the departure date and the policies of our service providers such as hotels, flights, and cruises. Our team will inform you of the applicable charges in advance.

In the rare event that we need to cancel a tour due to unforeseen circumstances, guests will receive a full refund of all payments made, or we can assist in arranging an alternative tour or travel date based on your preference.

Refunds are typically processed within 15-30 business days, depending on the payment method and the processing time of the bank or payment provider. Please note that any transaction fees incurred during refunds are non-refundable.

Yes, itinerary modifications may be possible after confirmation. However, changes will depend on the availability of services such as hotels, transportation, and tours. Our team will do their best to accommodate your request.